For New Zealand hotels, motels & venues
Lost property software for New Zealand hotels.
Homebound is lost and found software for hotels, motels and venues in New Zealand. Guest reports, found items, storage locations and handovers sit in one searchable log, and AI suggests which found item matches a guest's report. Once your team confirms it, the guest gets a claim link, and if they want it sent home we book a New Zealand courier and email them a link to pay.
No cost and no contract. Send us a message and we'll set your property up.
PCI-compliant checkout · Works alongside your PMS · No app to install · Prices in NZD
How a return works
From the first phone call to the courier at your door.
- 01
Your team logs the item
Housekeeping photographs a found item on their phone and records where it's stored. When a guest calls or emails about something they left behind, the front desk logs a lost report in the same place.
- 02
AI suggests a match
Homebound compares the guest's description with what's been found and suggests likely matches, with a reason for each. Your team confirms the right one.
- 03
The guest claims it
The guest gets a photo and a claim link by email. They can collect from reception or ask for the item to be sent to a New Zealand address.
- 04
We book the courier
Our team gets a quote from a New Zealand courier and emails the guest the price with a link to pay in NZD.
- 05
The courier collects from reception
Once the guest pays, your front desk gets the label by email and the courier picks the parcel up. The guest gets the tracking number by email.
The Homebound shift
One record for every item, from the first report to the day it leaves.
| Before Homebound | With Homebound |
|---|---|
| ✕Excel sheets and sticky notes | ✓One searchable, centralised log |
| ✕Your team scrolls the shelf trying to match a guest's description | ✓AI suggests likely matches and says why |
| ✕Front desk takes card details over the phone | ✓Guest pays online in NZD |
| ✕Your team queues at the post shop | ✓We book the courier and it collects from reception |
| ✕Guests call repeatedly and wait for an answer | ✓Guest gets a photo and a claim link once you confirm it's theirs |
| ✕Unclaimed items pile up in a storeroom | ✓Items flagged for disposal when your hold period ends |
| ✕Cost and liability sit with the property | ✓$0 cost to the property |
Team experience
Designed for mobile phones on storage room floors.
Every found item goes into one searchable log the moment housekeeping logs it.
- Every item logged with a photo, location and timestamp
- Instant search by guest, item or storage rack
- Full chain-of-custody, recorded automatically
- Works on any phone, with no app to install
Security
No card numbers at your front desk.
PCI-compliant checkout
The guest pays through a PCI-compliant checkout, so neither our team nor yours sees or stores their card details.
Minimal personal information
The guest enters their own contact and delivery details, and your property only handles what's needed to identify the item.
Full audit trail
Every item's chain of custody is timestamped and searchable, from log to hand-off.
Cost
Homebound costs your property $0.
There's no subscription and no contract. Guests pay for the courier when they ask for an item to be sent, and that payment covers our handling fee. Hotel groups can ask about a white-labelled version on their own domain.
Common questions
Frequently asked questions
What is lost property software for hotels?+
It's a system that replaces paper logs, spreadsheets and team group chats with one place to record found items, email guests once your team confirms an item is theirs and get items sent back, without your front desk chasing couriers or payment.
Is Homebound free for New Zealand properties?+
Yes. $0 to set up and $0 a month. Guests pay for the courier when they choose to have an item sent, and nothing is invoiced to your property.
How does shipping work in New Zealand?+
The guest enters their New Zealand address and asks for a quote. Our team gets a price from a New Zealand courier and emails the guest a link to pay in NZD. The price includes our handling fee, which is what keeps Homebound free for your property. Once it's paid, your front desk gets the label by email and the courier collects from reception.
Is courier booking automatic in New Zealand?+
Not yet. In Australia the guest picks a courier on their shipping link and it's booked straight away. In New Zealand our team books it by hand for now. Your team does the same thing either way: pack the item and hand it to the courier.
Can guests have items sent to Australia or overseas?+
Yes, with a little help from us. The guest contacts us and we arrange delivery through our delivery partner network.
What can't be sent?+
Dangerous goods such as spare batteries, power banks, aerosols, perfume and lighters can't go by courier. The guest's shipping link tells them to collect those in person.
How long does it take our team to learn?+
Most housekeeping and front desk teams are comfortable within 15–20 minutes. There's no app to install, just a mobile-friendly link.
Does it work with our PMS?+
It runs in a browser next to whatever PMS you use, on a phone or the desk computer. There's no integration to set up.
How is guest payment and contact information handled?+
Guests enter their own details. Card details never touch Homebound (payment goes through a PCI-compliant checkout) and the delivery address is used to book the courier. Guest email and phone are stored so we can send tracking updates; nothing else is retained.
Get started
Set up your property this week.
Send us a message with your property's name and we'll set up a login for your team. Homebound is already in use at Australian hotels.
Running a property in Australia? See Homebound for Australian hotels.