Privacy Policy

Who we are

Homebound (“we”, “us”) is operated by Use Homebound. Homebound is a lost-property management tool used by hotel staff to log, match and return items left behind by guests. This policy explains what personal information we collect, why and how it's handled.

What we collect

If a hotel logs that you've lost something, or you've been matched to an item, we hold: your name, email address and phone number. If your item is being mailed back to you, you enter your own shipping address and contact details directly on our site — we don't ask hotel staff to type this on your behalf.

Your shipping address is not stored in our database. It's sent directly to our courier partner to arrange delivery and is never retained by us afterwards.

Hotel staff also upload photos of found items, which may incidentally include personal belongings.

Payment information

If you pay a return-shipping fee, payment is processed entirely by Stripe. We never see or store your card details — only whether payment succeeded and the amount charged.

Who we share information with

We use a small number of trusted third-party partners to run Homebound — for example, to process payments, arrange courier pickup and delivery, send transactional emails and host our database and application. Each partner only receives the information it needs to perform its specific role and none are permitted to use your information for their own purposes.

We don't sell personal information to anyone and we don't use it for advertising. If you'd like to know which partners we use, get in touch via our contact page and we'll tell you.

How long we keep it

We retain claim and lost-report records, including guest name, email and phone number, for as long as needed to resolve the claim and for the hotel's own record-keeping afterwards. We don't currently have an automated process that deletes this information after a set period. If you'd like your information deleted, contact us (below) and we'll action it manually.

Cookies and analytics

We use Vercel Web Analytics, which is cookie-free and doesn't track you individually across visits. We don't use advertising or marketing cookies.

Your rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, by getting in touch below.

Changes to this policy

We may update this policy as Homebound changes. We'll update the date at the top of this page when we do.

Contact us

Questions about this policy, or a request about your information, can be sent via our contact page.