Hotel Resources
Practical guides, legal frameworks and standard operating procedures for Australian hotel operators, duty managers and front desk teams.
Australian Unclaimed Goods legislation (NSW, VIC, QLD, WA, SA, ACT, TAS): statutory holding periods, guest notice rules and how hotels protect themselves from liability.
A complete Standard Operating Procedure (SOP) for Australian accommodation. Logging, secure custody, guest verification, shipping and state statutory retention schedules.
A free lost property register for Australian hotels, as a CSV for Excel or Google Sheets or a printable A4 form. Includes what each column is for and how to use the log day to day.
How to eliminate phone-credit-card payments, post office runs and guest delivery disputes. Includes ready-to-use email templates for front desk teams.
Lost Property Law by State
Built For Australian Hotels
Homebound handles logging, online payment and courier collection directly from your reception desk. Free for hotels. No subscription, no setup fee, no contract.
