For Hotels
Lost and found, resolved in minutes. Not shifts.
Homebound is lost and found software built purely for hotels — from independent properties to multi-site groups. Housekeeping still finds the item and logs it in under a minute; we handle everything after that — guest notification, payment, and courier pickup.
PCI Compliant · No Contracts · Live In As Little As An Hour
At a Glance
<1 min
To Log A Found Item
$0*
Cost To Your Property
1 hr
To Go Live
*Guests cover courier shipping costs directly at checkout — no fees to the hotel.
The Operator Challenge
Lost property runs on borrowed time — housekeeping, front desk, and guest trust.
Tag & Log Chaos
Paper trails and WhatsApp groups mean found items may get lost — again.
Phone & Shipping Bottleneck
Your team could spend up to half an hour handling lost property — sorting payment, going to the post office and then finally sending tracking details to the guest.
Post-Stay Anxiety
Guests call repeatedly asking if their laptop charger or sunglasses were found, damaging their post-stay impression.
The Homebound Shift
Housekeeping still finds it. We take it from there.
| Before Homebound | With Homebound |
|---|---|
| ✕Excel sheets and sticky notes | ✓One searchable, centralised log |
| ✕Front desk chases payment manually | ✓Guest pays the courier directly, in seconds |
| ✕Staff queue at the post office | ✓Courier pickup automated end-to-end |
| ✕Guest calls, guest waits, guest frustrated | ✓Guest gets a photo and a claim link automatically |
| ✕Cost and liability sit with the hotel | ✓$0 cost to the property, ever |
The Numbers
What it actually changes for your property.
$0
Cost To Your Property
No setup fees, no monthly fees, no subscriptions.
1
Platform For Every Item
Replaces spreadsheets, group chats, and phone tag.
<60 sec
To Log A Found Item
Mobile app, with optional AI-assisted tagging.
5-Step Operations
How it works in practice for your team and your guests.
Live Workflow Preview (Step 1 of 5)
Location: Room 304 | Category: Electronics | Photo: attached
✓ Item stored in Rack B-04. Status: PENDING_CLAIM
Team Experience
Designed for mobile phones on storage room floors.
Every found item lands in one searchable log the moment housekeeping logs it — no more digging through spreadsheets or scrolling group chats to find out who has what.
Every item logged with a photo, location, and timestamp
Instant search by guest, item, or storage rack
Full chain-of-custody, recorded automatically
Works on any phone — no app to install
Apple iPad Pro 11-inch
ClaimedFound: Room 412 · Aug 12
Ray-Ban Sunglasses
PendingFound: Pool Deck Lounge · Aug 14
Nikon Camera Bag
ShippedFound: Room 208 · Aug 15
Guest Experience
The same care, after checkout.
Grand Plaza Hotel
Your lost item has been safely recovered
Item: Ray-Ban Sunglasses
Found in: Pool Deck Lounge
Lowest-cost option available
Quickest option available
Instant Relief
Guests receive an immediate notification with a photo of their recovered item.
Carrier Transparency
Guests choose their preferred shipping speed and pay securely via Stripe.
Tracking, Automatically
As soon as the courier is booked, the guest gets their tracking number by email.
Security & Compliance
Zero guest credit card liability, minimal data footprint.
PCI Compliant
Stripe handles every card — neither our team nor yours ever see or store the details.
Minimal PII
The guest enters their own contact and shipping details — your hotel only handles what's needed to identify the item.
Full Audit Trail
Every item's chain of custody is timestamped and searchable, from log to hand-off.
Hotel Business Model
No subscriptions. No contracts.
$0
Cost To Your Property, Ever — Guests Fund Shipping, Not You
Homebound never invoices your property — guests cover courier costs directly at checkout, so there's nothing for your hotel to pay, ever.
Why Homebound
Built purely for hotel lost property. Nothing else.
Live in as little as an hour — no integration project, no procurement cycle.
Zero cost, zero contracts — guests fund shipping, not your property.
One system, not a bolt-on module— unlike PMS suites where lost property is an afterthought, it's all we build.
Australian-run, Australian-hosted — built for AU privacy and shipping requirements from day one.
Common Questions
Frequently asked questions
What is hotel lost and found software?+
It's a system that replaces paper logs, spreadsheets and staff group chats with one place to record found items, notify guests automatically, and get items shipped back — without your front desk chasing couriers or payment.
Is this really free for our property?+
Yes. $0 to set up, $0 monthly. Guests cover courier costs directly when they choose to have an item shipped — nothing is invoiced to your property. Running a single independent property? See our free lost and found log.
Free lost and found log →How long does it take our team to learn?+
Most housekeeping and front desk staff are comfortable within a single shift — there's no app to install, just a mobile-friendly link.
Can we use our own domain or branding?+
Yes — we can build a white-labelled version hosted on your domain (e.g. lostfound.YourHotel.com) and integrated into your own workflows (Teams, Outlook, etc.). Just mention this in your message and we'll scope a package for your needs.
How is guest payment and contact information handled?+
Guests enter their shipping address and card details directly. Shipping address goes straight to the courier to arrange delivery. Nothing is stored in our systems.
What happens if a shipment is lost or damaged in transit?+
Guests choose their own shipping carrier at checkout, and every shipment carries that carrier's standard transit cover based on the declared value set when the item was logged. Cover is capped and excludes some categories (e.g. jewellery) — worth checking the carrier's terms before shipping anything highly valuable.
Get Started
Give your guests their things back. Give your team their time back.
No subscriptions, no contracts, nothing to set up. We can have your property live in as little as an hour.