For hotels, motels & venues
Lost and found, resolved in minutes. Not shifts.
Homebound is lost and found software for hotels, motels and venues, from a single property to a group. Guest reports, found items, storage locations and handovers sit in one searchable log, and AI suggests which found item matches a guest's report. Once your team confirms it, we send the claim link, take payment and book the courier.
No cost and no contract. Send us a message and we'll set your property up.
PCI compliant · Works alongside your PMS · No app to install · No contracts
Interactive walkthrough
How it works in practice for your team and your guests.
Start as the guest. Report the sunglasses left in Room 304.
Front desk
Lost reports
No open lost reports
Guests report lost items through your property's own link.
Found items in storage
Black Ray-Ban sunglasses
Room 304 · Logged 14 Oct by Priya (housekeeping)
Grey phone charger, USB-C
Room 211 · Logged 13 Oct
Navy cardigan, size M
Restaurant · Logged 12 Oct
The operator challenge
Lost property costs your team time on every shift.
Tag and log chaos
Paper trails and WhatsApp groups mean found items may get lost again.
Phone and shipping bottleneck
Your team could spend up to half an hour handling lost property: sorting payment, going to the post office and then finally sending tracking details to the guest.
Post-stay calls
Guests call the front desk repeatedly. Each call without an answer leaves them more frustrated.
The Homebound shift
One record for every item, from the first report to the day it leaves.
| Before Homebound | With Homebound |
|---|---|
| ✕Excel sheets and sticky notes | ✓One searchable, centralised log |
| ✕Your team scrolls the shelf trying to match a guest's description | ✓AI suggests likely matches and says why |
| ✕Front desk chases payment manually | ✓Guest pays for the courier online, in seconds |
| ✕Your team queues at the post office | ✓Courier pickup automated end-to-end |
| ✕Guests call repeatedly and wait for an answer | ✓Guest gets a photo and a claim link once you confirm it's theirs |
| ✕Unclaimed items pile up in a storeroom | ✓Items flagged for disposal when your hold period ends |
| ✕Cost and liability sit with the property | ✓$0 cost to the property |
The numbers
What it actually changes for your property.
0
Trips to the post office
Couriers collect directly from your property.
1
Platform for every item
Replaces spreadsheets, group chats and phone tag.
<60 sec
To log a found item
Mobile web, with optional AI-assisted tagging.
Team experience
Designed for mobile phones on storage room floors.
Every found item goes into one searchable log the moment housekeeping logs it.
- Every item logged with a photo, location and timestamp
- Instant search by guest, item or storage rack
- Full chain-of-custody, recorded automatically
- Works on any phone, with no app to install
Guest experience
The same care, after checkout.
No more repeat calls
The guest gets an email as soon as their lost report is logged, then a photo and a claim link once your team confirms the item is theirs.
Carrier transparency
Guests choose their preferred shipping speed and pay through a secure checkout.
Tracking, automatically
As soon as the courier is booked, the guest gets their tracking number by email.
Security & compliance
Zero guest credit card liability, minimal data footprint.
PCI compliant
If your front desk takes card details over the phone, those numbers get read out and written down. With Homebound, a PCI-compliant checkout handles every card and neither our team nor yours sees or stores the details.
Minimal PII
The guest enters their own contact and shipping details, and your property only handles what's needed to identify the item.
Full audit trail
Every item's chain of custody is timestamped and searchable, from log to hand-off.
Australian hotel lost property laws and shipping SOP
Statutory holding periods, uncollected goods rules and dispatch guidelines for Australian venues.
Business model
Lost property already costs your team time. Homebound costs $0.
Your front desk could spend up to half an hour on one lost item (payment, the post office, tracking details). Homebound costs your property nothing, with no subscription and no contract.
Single property
$0
Cost to your property. Guests fund the shipping
Homebound never invoices your property. Guests pay for the courier at checkout, so there's nothing for your property to pay.
Hotel groups
Custom
Quoted per property or group
A white-labelled version hosted on your own domain (for example lostfound.YourHotel.com) and integrated into your own workflows such as Teams and Outlook.
Why Homebound
Built purely for lost property at hotels, motels and venues. Nothing else.
Live in as little as an hour. It runs in a browser alongside whatever PMS you use, so there is no integration project and no procurement cycle.
Guests pay for the courier. Your property pays nothing.
Lost property is the only thing we build. It's a standalone tool, and your team opens it from a mobile-friendly link with no app to install.
Australian-run, built for AU privacy and shipping requirements from day one.
Common questions
Frequently asked questions
What is hotel lost and found software?+
It's a system that replaces paper logs, spreadsheets and team group chats with one place to record found items, email guests once your team confirms an item is theirs and get items shipped back, without your front desk chasing couriers or payment.
What's the best app for finding lost items at a hotel or venue?+
A personal tracker like an AirTag or Find My only helps the owner locate something they tagged. It does nothing for the untagged chargers, jackets and toys your team finds in rooms. For that you need a lost property app the whole team can use. Homebound is a mobile web app that runs in any phone browser, with nothing to install: housekeeping photographs a found item, the front desk searches one log and guests report what they lost and pay to have it shipped home.
Is this really free for our property?+
Yes. $0 to set up, $0 monthly. Guests pay for the courier when they choose to have an item shipped, and nothing is invoiced to your property. Running a single independent property? See our free lost and found log.
Free lost and found log →How much does shipping cost the guest?+
When the guest opens their shipping link they see live quotes from Australian couriers and pick the cheapest or the fastest. The price includes our handling fee, which is what keeps Homebound free for your property. Guests can also ask for a slower, cheaper Australia Post option. The courier collects from your reception, and your property is never charged.
Do you ship overseas?+
Yes, with a little help from us. The guest's shipping link books Australian couriers, so for an overseas address the guest contacts us and we arrange delivery through our delivery partner network.
How long does it take our team to learn?+
Most housekeeping and front desk teams are comfortable within 15–20 minutes. There's no app to install, just a mobile-friendly link.
Can we use our own domain or branding?+
Yes. We can build a white-labelled version hosted on your domain (for example lostfound.YourHotel.com) and integrated into your own workflows, such as Teams and Outlook. Just mention this in your message and we'll scope a package for your needs.
How is guest payment and contact information handled?+
Guests enter their own details. Card details never touch Homebound (payment goes through a PCI-compliant checkout) and the delivery address goes straight to the courier. Guest email and phone are stored so we can send tracking updates; nothing else is retained.
What happens if a shipment is lost or damaged in transit?+
Guests choose their own shipping carrier at checkout, and every shipment carries that carrier's standard transit cover based on the declared value set when the item was logged. Cover is capped and excludes some categories (for example jewellery), so check the carrier's terms before shipping anything highly valuable.
Get started
Start today. Live in under an hour.
No subscriptions, no contracts, nothing to set up. We can have your property live in as little as an hour.
Not ready for an account? If a guest has asked your team to post something back, you can send one item without signing up.